PRIVACY POLICY

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

I. What kind of information do we collect from you when you visit our site?

When you visit rideauvineyard.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make your browsing experience better.

We also collect personal information about you when you send us a message via our site, such as your name, email, company name, etc. We need this information to communicate with you.

II. Sharing of personal information—we don’t do it.

Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for communicating with you. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

III. Newsletter opt-out.

If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list.

IV. Consumer inquiries and privacy.

If you have any questions about your privacy or want to get off our marketing list, simply send us an email.

V. Protecting your information.

Any data that we store about you is kept secure and is not accessible to the public in any way.

 

TERMS & CONDITIONS

Important Notice

Consumption of alcoholic beverages, including wine, may increase the risk of cancer and, during pregnancy, can lead to birth defects. For more details, visit www.p65warnings.ca.gov/alcohol.

Introduction

Welcome to the official website of Rideau Vineyard, owned and operated by Rideau Cellars, LLC (referred to as “we,” “us,” or “our”). By using this website, you agree to abide by these Terms and Conditions, which govern your access to and use of our site, including any content, features, or services provided through it. If you do not agree to these terms, please discontinue use of our website immediately.

Updates and Changes to Terms

We reserve the right to modify these Terms and Conditions at our discretion. Any updates take effect immediately upon posting to our website. Continued use of the site constitutes your acceptance of any modifications. Please check this page periodically to remain informed of any changes.

Eligibility and Age Restriction

This website is intended for individuals 21 years or older. By using this site, you confirm that you are of legal drinking age. If you do not meet this requirement, you must not access or use this website.

User Responsibilities

Users of our website agree not to:

Wine Clubs

To join our wine clubs, you will be required to register a membership. To register, you must provide us with current, complete, and accurate information. You must maintain the confidentiality of your username and password and are responsible for all activity under your credentials. You may not use anyone else’s username or password or permit others to use your membership information. You must notify us immediately of any suspected unauthorized use of your account or any inaccuracy in your registration information. We reserve the right to terminate memberships, refuse service, or cancel orders at our sole discretion and without liability.

Electronic Communications

By using or accessing our website, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing. When you visit our site or send emails, you are communicating with us electronically. We may request you to opt-in to receive marketing text messages with a separate consent request on the website.

Purchases & Payments

We, or our third-party providers, will process your payment information to complete transactions for your orders. You will be prompted to confirm payments before submitting an order. Unless otherwise agreed upon in writing, all payments are non-refundable. You authorize us and our third-party providers to process payments using the payment method specified in your account. Some payment methods, including credit cards, may incur a temporary pre-authorization hold before verification of your account and available credit or balance for the intended purchase.

Refunds

Refunds, credits, and order modifications are reviewed on a case-by-case basis at our sole discretion. While we strive to provide excellent customer service, all refund requests will be assessed based on individual circumstances.

Wine Shipping and Weather Conditions

Wine is a sensitive product that can be affected by extreme temperatures. Heat and cold exposure during transit can alter the quality of wine, which is why we take precautions when shipping. To minimize the risk of damage, we may hold shipments if temperatures exceed 85°F or drop below 35°F along the shipping route. If a customer opts to proceed with shipping despite our recommendation to delay due to weather conditions, Rideau Vineyard is not liable for any wine that may be compromised. Once an order is handed over to the carrier for delivery, responsibility for its condition transfers to the purchaser.

Website Availability and Security

We may update, remove, or restrict access to certain parts of our website at any time without notice. We are not liable for any inconvenience caused by site downtime or technical issues. Users are responsible for maintaining the confidentiality of their login credentials and must notify us immediately of any unauthorized account access.

Online Transactions

All purchases made through our website, including wine orders and club memberships, are subject to our Terms of Sale. By completing a transaction, you agree to those additional terms. If you have questions about orders or cancellations, please contact us at info@rideauvineyard.com.

Intellectual Property

All content on this site, including text, images, logos, and software, is the property of Rideau Vineyard or its licensors and is protected by intellectual property laws. Users may not reproduce, distribute, or use our content for commercial purposes without prior written consent.

External Links and Third-Party Content

Our website may contain links to third-party websites. We do not endorse or assume responsibility for content on external sites. Accessing third-party links is at your own risk.

Limitation of Liability

We make every effort to maintain accurate information on our website but do not guarantee its completeness or reliability. To the fullest extent permitted by law, Rideau Vineyard is not responsible for any damages or losses resulting from your use of the website or reliance on its content.

Privacy Policy

Your use of this website is also subject to our Privacy Policy, which details how we collect, store, and use personal information.

Text Messaging Terms and Conditions Addendum

Introduction

These Text Messaging Terms and Conditions Addendum (“Text Messaging Terms Addendum”) constitute a legal agreement between Rideau Cellars, LLC (“Rideau Vineyard,” “we,” “us,” “our”) and you, supplementing the Rideau Vineyard Terms and Conditions. In the event of any conflict between this Text Messaging Terms Addendum and the general Terms and Conditions, this Addendum shall take precedence concerning SMS messaging.

SMS Messaging Platform

You may cancel SMS notifications at any time by texting “STOP” to the number or short code from which you received the message. Upon sending “STOP,” you will receive a confirmation message that you have been unsubscribed, and no further messages will be sent unless you re-enroll.

Carriers are not responsible for delayed or undelivered messages.

By opting into our SMS messaging program, you agree to receive marketing, promotional, and informational messages at the phone number you provide, including through automated messaging systems.

Message frequency may vary.

Standard message and data rates may apply. If you have any concerns about your text or data plan, please contact your wireless provider.

Privacy

For details regarding how we handle your personal data, please refer to our Privacy Policy.

Contact Us

If you have any questions regarding this Text Messaging Terms Addendum or need assistance, please contact us via email at info@rideauvineyard.com.

You may also text “HELP” at any time for additional assistance.

Contact Information

For any inquiries related to these terms, please reach out to us at: Rideau Vineyard Website: www.rideauvineyard.com Email: info@rideauvineyard.com